After-Sales Care
Any assistance you need—wherever, whenever.
Service throughout the entire lifespan of your product
Artificial grass is extremely low maintenance, but performing occasional BonGrass will help you maximize the lifespan of your turf installation. Here are a few steps you can take to care for your synthetic turf lawn:
- Clear any debris like fallen leaves, branches and trash that may land on your grass. This will help it maintain a clean look and prevent matting.
- Gently spray down your lawn weekly to remove dust, dirt, pollen or pet urine.
- Pick up solid pet waste when your dog uses the bathroom on your lawn, and rinse it down to help pet urine drain quickly. This will help it smell fresh and remain odor-free.
- Clean any spills and stains with a mixture of mild soap and lukewarm water.
Take care of your project. End-to-end.
Fast and personalized service
Every request is handled by a dedicated team that takes care of the entire process, from quotation to delivery at your destination,we provide installation consulting services, to provide customers with documentation, video guide, even oversea construction guidance.
Pre-After Service
We guarantee that our synthetic glass will arrive intact with packaging in rolls, maximum size 4*25m/roll (100 sqm).
We don’t recommend power washing your synthetic grass unless your installation doesn’t include infill. If you have artificial grass without infill, you can safely proceed with power washing.
Warranty coverage
At BonGrass, we understand the importance of product performance and peace of mind for our customers, which is why we put our clients first with our warranties. our artificial grass are covered by 5 years, 8 years, and 10 years respectively, depends on the product.
Need support? We're 24/7/365 at your service!
We want you to be satisfied! That is why we have developed service solutions that will support you even after your purchase. Partnership and reliability are the values that we live by in China. Should you need assistance, we are always at your disposal.
